Mark H.
Senior Manager – Customer Solution Engineering, Data Center Solutions Group at Broadcom Limited
- Role
- Senior Manager Global Technical Services, Customer Experience at Pure Storage
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Mark H.
Experienced engineering manager, product manager and manufacturing process specialist…
Experience
Senior Manager Global Technical Services, Customer Experience
Apr 2020 — Present
Management of a team of support managers and individual contributors in a matrix organization that provides pre-emptive intervention and facilitation of scheduled maintenance windows on a global fleet of flash-based storage arrays.Leverage industry expertise, customer service skills and analytical nature to resolve customer concerns, promote customer loyalty and drive business volume.Facilitate reviews of operational excellence and resolve or transform the organization and/or operations as needed.Leadership and coordination of processes and accountability across global geo locations.Conduct operational reviews and presenting results/interpretations/recommendations at the executive level. Own, prioritize and drive all outcomes.
Education
Florida Atlantic University
BSEE
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