Mark H.
Cloud Admin Professional | Secure Infrastructure Specialist | AAS Information Technology Support
- Role
- Desktop Support Technician at Paducah Independent School District
- Location
- Arlington, KY, US
- LinkedIn followers
- 500 followers
About Mark H.
I am an experienced IT Support Specialist with a strong background in desktop support…
Experience
Desktop Support Technician
Paducah Independent School District
Jan 2025 — Present · Paducah, KY, US
I provide comprehensive hardware and software support across district locations, ensuring minimal downtime by troubleshooting and resolving issues, including network connectivity problems. My responsibilities include installing, configuring, and maintaining desktop systems, printers, and other technology equipment to meet the district\'s needs. I perform system repairs, upgrades, and routine maintenance to ensure reliable technology operations and document all activities in the district\'s work order system for efficient issue tracking. Staying current with emerging desktop technologies, I align support efforts with district goals while collaborating with staff to foster effective technology usage. Additionally, I assist the Helpdesk Support Technician, manage technology inventory, and provide on-site support at schools and administrative sites.
Education
Oakland Community College
Associate's degree, General Studies
Oakland Community College
Associate of Arts and Sciences - AAS, CIS: Information Technology Support
Western Governors University
Bachelor of Science - BS, Cloud and Network Engineering - Cisco
Oakland Community College
Associate of Arts and Sciences - AAS, Technological Sciences
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