Mark Gregorian Cmdip
Duty Manager @The Club Company
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WORK HISTORY
Duty Manager @The Club Company
Hampshire, GB
Drive operational efficiency and service excellence in exceeding company benchmarks.* Assist the Golf Operations Manager in ensuring smooth scheduling, service standards, and member satisfaction.* Resolve escalated member issues quickly, maintaining strong satisfaction and retention.* Manage multi-department teams to maintain efficient operations, consistent standards, and effective shift coverage, and provide support during peak periods to maintain seamless service and business continuity.* Conduct daily walk-throughs of the member and guest journey, maintaining clubhouse cleanliness, safety, and compliance standards.
EDUCATION
North East Surrey College of Technology (NESCOT)
HND Leisure Management
North East Surrey College of Technology (NESCOT)
BA (Hons.) Business and Marketing
ABOUT MARK GREGORIAN CMDIP
A proven Senior business manager experienced in private member golf clubs, private/public leisure facilities, 5-star hotels and entertainment venues. Possessing excellent organisational and time management traits, believes in employee empowerment and who can drive teams and achieve noticeable results.CMAE Club Manager Diploma qualified. Professional Qualifications;* BIIAB Personal Licence Holder - Sep. 2017* IOSH Managing Safely qualified - Nov. 2016* National Pool Plant Operator qualified - Expiry Nov. 2024 * Health and Safety and First Aid at Work qualified - Expiry Jan. 2028* RLSS National Pool Lifeguard including AED (defibrillator) and Spinal Board qualified - Expiry Oct 2023 (Training up to date).* Level 3 Safeguarding qualified - Oct. 2021 * Level 2 Food Safety qualified - Dec. 2017* Tennis - Elementary Coaching Award - Sep. 1995Personal Development:* BIGGA, Harrogate, Jan. 2024* CMAE Colour Accounting, Sep. 2023* CMAE CM Diploma; May 2023* CMAE Management Development Programme Part 2 Building and Managing the Club Team; Feb. 2023* CMAE Management Development Programme Part 1 Club Operations; Mar. 2022* GCMA National Conference; Leicestershire, Nov. 2023* GCMA National Conference; Bedfordshire, Nov. 2021* GCMA \'The Principles of Golf Club Management\'; May 2021* Kent Golf Union; Tournament volunteer from May 2021* Member of the Club Management of Europe Association* Affiliate Member of the Golf Club Managers Association* Playing Member of the Golf Club Managers SE Region * Volunteer at 2021 Cazoo Classic, London Golf Club; assisting Starters and Practice Range* Mentor to a local children\'s welfare organisation, inspiring and giving confidence to teenagers* Currently studying for an online Digital Marketing course.
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