Mark Graham
Data Analyst @NFU Mutual
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WORK HISTORY
Data Analyst @NFU Mutual
Stratford-Upon-Avon, GB
Providing customer insights through data analytics to drive business strategy, decision making and to improve customer experience.Achievements -Power BI Dashboard for Vulnerable Customers – Successfully delivered a comprehensive Power BI dashboard for a regulatory driven project comparing outcomes received by customers with additional needs to all customers. This included working closely with internal teams to gather requirements, delivering to agreed standards and timescales, and then driving the investigation into variances seen.
EDUCATION
University of Birmingham
BSc, Physics
Birmingham City University
ACIB, Chartered Institute of Banking
Heart of Worcestershire College
CIM, Chartered Institute of Marketing
ABOUT MARK GRAHAM
I’m an experienced analyst having worked in data and analytics for over 20 years. I\'m now a Data Consultant with NFU Mutual having previously headed up the Current Account analytics team at Barclays.I have strong stakeholder management skills and am confident in working with senior directors at the highest level. I work with them to help them use data to improve their business operations, profitability and customer service. This can be through the provision of analytics, management information or the development of new data products,I am technically strong and have a huge knowledge of data and analytical techniques which I use to produce insights to drive successful commercial decisions. I’m a qualified professional marketer (CIM) with an in-depth knowledge of the financial services industry having worked in banking and insurance for over 30 years. Outside work I’m a qualified Mountain Leader and Hillwalking Assessor for Hereford and Worcester Scouts, regularly leading adults and young people in mountain environments. I’m also a Group Scout Leader who successfully led the County\'s unit to the World Scout Jamboree in North America in 2019 and am now organising trips to Norway and to Switzerland.I am open to discuss opportunities in the West Midlands region or nationally if working from home.Business skills:• Analytics• Data Engineering• Stakeholder Management• Report Writing• Presentation Skills• Team Leading• Data Protection• Data Management• Project Prioritisation• Project ScopingTechnical Skills:• SQL• Teradata• Azure Data Studio• Azure Dev Ops• Power BI• Tableau • Mapinfo• Excel• Powerpoint• Word• Access• SAS• Python (learning)
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