Mark Golding
Service Account Manager @Shop Direct
Liverpool, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jan 2014 — Present
Service Account Manager @Shop Direct
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EDUCATION
1992 — 1995
Staffordshire University
Bachelor of Arts (BA)
1985 — 1992
St. Mary's College
A Levels (and 8 GCSE's)
SKILLS
Business Process ImprovementRecruitingProject DeliveryLeadershipInbound MarketingManagementContact Center OperationsStakeholder ManagementTeam LeadershipCoachingIvrTeam ManagementService DeliveryHuman ResourcesTime ManagementBpoCustomer ExperiencePrince2Program ManagementCustomer SatisfactionCall Center DevelopmentProject ManagementStrategic PlanningAccount ManagementTelemarketingChange ManagementBroadbandAcdTelecommunicationsAnalysisEmployee EngagementWorkforce ManagementComplaint ManagementStrategyBusiness TransformationCustomer RetentionCustomer ServiceContact Center ManagementOperations ManagementCall Center
ABOUT MARK GOLDING
Ambitious, dedicated and experienced customer service professional, renowned for…
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