Mark Garcia

About Mark Garcia

With 25+ years of experience as a leader focused on operational management, I have been integral to driving profit margins to influence revenue growth. I am skilled in transformational business initiatives, team leadership, as well as operational efficiencies. It is my passion to utilize marketing strategies to drive revenue, exceeding organizational goals. I am well versed in SOP development, process management, and financial analysis from an executive standpoint.Some of my key achievements include:Directly responsible for the operational management of upwards to 50 direct reports and oversight of 200 managers with 1K+ staff throughout 55 locations within top DMA’s including New York, Boston, Chicago, Denver, Dallas, Houston, and Phoenix, improving profit margin by reducing expenses on revenues of 300M+Produced excellent achievement within all aspects of a $15M per year business, overseeing 9 leadership team members and 100 crew members, magnifying bottom-line profitability, utilizing weekly and annual strategic planning, and receiving recognition as the General Manager of the Year in 2010Directly responsible for the project management and quality assurance of programs and policies inaugurated at 350 North American locations, managing 1 person, providing select locations with Guest Service technique coaching, initiating a surge within the Guest Satisfaction Index, growing 200+ base pointsLed management training and development, creating programs for supervisors, management advanced financial analysis, and customer service, achieving guest services maximization, producing highest food and beverage results and profitability, yielding $1.2M profitability for 3 consecutive yearsPlease contact me through this profile if you wish to connect.

Experience

1. Director, Operations

   Amc Theatres

   Aug 2019 — Present · Leawood, KS, US

   Directly responsible for the operational management of upwards to 50 direct reports and oversight of 200 managers with 1K+ staff throughout 55 locations within top DMA’s including New York, Boston, Chicago, Denver, Dallas, Houston, and Phoenix, improving profit margin by reducing expenses on revenues of 300M+• Created and implemented a Real Estate asset strategy, focusing on trade area and location expertise, guiding strategic operations• Successfully led and coached General Managers to Best in Class operational implementation, including guest satisfaction, developing highly engaged theatre leadership teams• Initiated and maintained cross-functional communications, supporting a newly added theatre in San Antonio, purchasing film content, offsetting the loss from film rental, producing a multi-million dollar dividend, including $1M+ in film revenue with additional earnings from food and beverage sales• Spearheaded the development of essential pieces of the annual plan, focusing on payroll and supply reduction and repair costs, birthing the minimalization of expenses by a $3M+ annual run rate• Led the development of an all-inclusive framework, utilizing grass-roots marketing, local market leadership, and operating strategies, presenting executive leaders with recommendations of theaters to purchase, advancing the company’s position in the market• Managed various projects involving multiple stakeholders, encompassing Oracle BI dashboard development, specifically designing employee training and mentor programs, birthing numerous best practices, establishing the retired legacy system, and developing advanced automated reports, providing transparency and productivity• Applied financial analysis to drive operation execution, helping to fulfill the unique company philosophy of transparency, generating and updating regularly various reports, displaying openly the state of the business, and providing guidance to impact and influence numbers

Education

• University of San Diego

  Bachelor of Arts (B.A.), Psychology

• St. Augustine High School

  Diploma, General

Skills

• People-Oriented
• People Skills
• Microsoft Excel
• Social Networking
• Leadership Development
• Leadership
• Public Speaking
• Microsoft Office
• Team Building
• Management
• Operations Management
• Customer Service
• Friendly Personality
• Inventory Management
• Strategic Planning
• Budgets
• Team Leadership
• Human Resources
• Build Strong Teams
• Training
• Customer Satisfaction