Mark Funnell
Customer Operations Manager - Europe @Rolls-Royce
Derby, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jan 2022 — Present
Customer Operations Manager - Europe @Rolls-Royce
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Delivery of Services for Partner Airlines, specifically contracted Services that enhance TotalCare. Leading a strong Team of Technical Service Representatives and Service Officers, to ensure Service Delivery and Customer Satisfaction.
EDUCATION
1982 — 1987
Mortimer Wilson Comprehensive
8 O'Levels
1990 — 1996
University of Nottingham
Bachelor's degree BEng (Honours), Mechanical Engineering
SKILLS
Engineering ManagementProgram ManagementProblem SolvingRelationship ManagementCustomer ServiceCustomer SatisfactionCustomer ExperienceBusiness Process ImprovementAerospaceRoot Cause AnalysisChange ManagementGas TurbinesEngineeringLeadershipLogisticsManagementContinuous ImprovementKaizenOverhaulAircraftAviationSix SigmaProcess ImprovementProject ManagementAirlinesOperations ManagementLean ManufacturingSystems EngineeringProject PlanningAeronauticsSupply Chain ManagementAerospace EngineeringCross-Functional Team LeadershipMechanical EngineeringBusiness Process DesignProcess ManagementMaintenance & RepairTeam LeadershipCoaching & MentoringGomad Accredited Coach
ABOUT MARK FUNNELL
A lifelong history of working in the Aerospace/Aviation industry. Skilled in Operations…
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