Mark Franzen
I help people actually use AI to think faster, decide better, and get time back—without turning their work into AI-sounding mush.
- Role
- Sr Manager, Business Operations at CarMax
- Location
- Richmond, VA, US
- LinkedIn followers
- 500 followers
About Mark Franzen
I don’t just manage operations; I engineer the systems that make them scalable.Over the last 24 years, I’ve built a career on the principle of \"Root Cause Analysis.\" Whether I was managing inventory on the lot in Naperville or directing the launch of 110+ new market locations from corporate headquarters, my goal has always been the same: Break the problem down, map the solution, and execute with efficiency.My journey has taken me from the front lines of customer service to leading large-scale capital projects ($300M+). Today, my focus is on the intersection of Human Operations and Artificial Intelligence.I believe the best systems don\'t just cut costs—they prevent burnout. Recently, I’ve been deploying Agentic AI workflows to eliminate administrative drudgery, reducing manual review times by 94% and allowing teams to focus on strategy rather than spreadsheets.What I bring to the table:Scale: Experience managing enterprise-level projects (100+ locations, Construction/Facilities SaaS migration).Resilience: Leading COVID-19 response and crisis management for a Fortune 500 fleet.Future-Readiness: CPMAI Certified in AI Project Management
Experience
Sr Manager, Business Operations
Jul 2022 — Present · Richmond, VA, US
Education
North Central College
BA, History
1997 — 2001
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