Mark Fishman
Service Specialist for EPSG
- Role
- Service Specialist at Echelon Payments
- Location
- Nashville, TN, US
- LinkedIn followers
- 500 followers
About Mark Fishman
Service Specialist at Echelon Payments (EPSG) Computer Science & Information Systems…
Experience
Service Specialist
Jan 2024 — Present
Respond to customer inquiries, orders, service needs and complaints, resolving where applicable or directing to other departments- Analyze merchants\' payments-related issues, assist with disputes, and provide sustainable solutions- Collaborate with other internal teams such as risk, deployment, finance, and product for cascading and escalations of merchants\' payment-related concerns- Maintain in-depth knowledge of functionalities for all equipment & systems used by the Service Center team- Assist with exceptional and unusual situations and customer concerns with merchant processing, equipment and software- Work directly with merchants, sales agents, operational departments, and vendors to handle challenging and complex merchant processing questions and concerns- Professionally manage difficult or emotional customer situations, responding promptly to customer needs and requests for service and assistance- Proactively identify gaps in processes or products that can potentially lead to merchant churn- Work with clients in a caring and professional manner to provide helpful solutions while keeping them and the company compliant.
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