Mark Ferrara
Senior Director - Sales & Operations Support
- Role
- Sr Director - Sales & Operations at Office Depot
- Location
- West Palm Beach, FL, US
- LinkedIn followers
- 500 followers
About Mark Ferrara
Experienced leader in sales and sales operations with sustained year-over-year performance in the Graphic Communications, Print Managed Services, and Office Supplies Industries. Extensive track record of results driving both top line sales and bottom line profitability. Strong skills in team building, organizational design, and Human Resource partnerships. Extensive and demonstrable background in contract negotiations, organizational design, new business development, B2B sales, and organizational design.
Experience
Sr Director - Sales & Operations
Sep 2008 — Present · Boca Raton, FL, US
Built successful $200M B2B print services business through a combination of organic growth, new business development, acquisition and integration. Accelerated performance of national digital production distribution and strategic sourcing operations leading to a comprehensive print supply chain solutions set. Assembled team of +150 B2B Contract Sales Representatives. Developed and deployed +100 Client Services Team skilled in solutions engineering, large account management, and customer service representation. Launched comprehensive suite of web-to-print storefronts and order management framework. Sustained +10% CAGR while tripling profitability.
Education
The Ohio State University
Engineering Technical Writing
1985 — 1987
University of Cincinnati
English Literature
1979 — 1984
Skills
- P
- Account Management
- Sales
- Operations Management
- Sales Process
- Leadership
- Cross-Functional Team Leadership
- Profit
- Sales Operations
- Customer Satisfaction
- New Business Development
- Direct Sales
- Business-to-Business (B2b)
- Management
- Team Building
- Strategic Planning
- Business Development
- Marketing
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