Mark Ellison

Director Business Banking at Natwest Group @NatWest Group

Passionate Director Business Banking with a proven track record in leading high-performing teams. I thrive on delivering exceptional customer experiences and driving strategic initiatives to propel business growth. Certified in Business Banking Practice Level 2, I am committed to cultivating a positive culture and developing individuals to their fullest potential.** Professional Journey:**-**Current Role:** Director Business Banking - Leading a dynamic team of relationship managers to provide tailored support to clients\' business and financial needs- Designing and delivering a consistent operating model, anticipating market needs, and ensuring process effectiveness and training.** Key Achievements:**- Transformed the team into trusted advisers, exceeding financial targets through an omni-channel approach- Pioneered a continuous improvement culture, driving initiatives for enhanced process efficiency.** Responsibilities:**- Championing the delivery of Business Banking strategy, building relationships with enterprise and business support organizations- Overseeing effective data capture, analytics, and reporting for business plans and strategy implementation- Acting as a business ambassador, enhancing market presence through an omni-channel approach.** Skills:**- Certificate in Business Banking Practice Level 2- Team leadership and development in the SME market- Entrepreneurial mindset for business growth- Proficient in credit stewardship, KYC, KYB, and regulatory processes- Expertise in analyzing profit and loss data, balance sheets, and management accounts- Strong communication, interpersonal, and presentation skills- In-depth knowledge of the SME business market, including financial, economic, and market awareness- Familiarity with Lending Standards Board principles.