Mark Easterling
National Accounts Service Leader
- Role
- National Accounts Fleet Support Manager at Daimler Truck North America
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Mark Easterling
Proven National Accounts Service Leader with progressive experiences in the truck…
Experience
National Accounts Fleet Support Manager
Dec 2009 — Present
Manage service support for Ryder, Old Dominion Freight Lines Pashall truck lines; overseeing a $7.3M budget.• Administer technical support to technicians throughout 1,200 locations; regularly overcoming objections, service challenges, and resolving issues promptly.• Improve service support through implementation of bi-weekly WebEx training seminars; providing issue support, training of best practices, and customer service policy and procedural training.• Provide ongoing training and support for Ryder’s Maintenance Technical group for upward of 9 service managers; ensuring operational efficiencies, technical product and service training, and troubleshooting.• Implemented 14 mini-campaigns to proactively address manufacturing related issues.
Education
Ferris State University
BS, Heavy Equipment Service Engineering Technology
1996 — 2000
Skills
- Negotiation
- Automotive
- Continuous Improvement
- Failure Analysis
- Customer Service
- Operations Management
- Management
- Logistics
- Customer Satisfaction
- Budgets
- Fleet Management
- Manufacturing
- Leadership
- Inventory Management
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