Mark Duffin
North South Europe People & Purpose Digital Strategy & Transformation Leader, & Functional COO @Deloitte
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WORK HISTORY
North South Europe People & Purpose Digital Strategy & Transformation Leader, & Functional COO @Deloitte
London, GB
As the NSE People & Purpose (P&P) Digital Strategy and Transformation Leader, alongside operating as the functional COO, the role is responsible for defining and driving the strategic digital agenda for P&P across North and South Europe. This includes overseeing the P&P budget and investment, ensuring the HR technology roadmap aligns with overall business objectives and delivers measurable impact. A core focus of the role is leading the successful implementation of SAP SuccessFactors across multiple geographies, managing programme governance, ensuring adherence to the blueprint, and championing effective change management. The COO role also identifies and champions digital transformation opportunities, including leveraging AI, to deliver future-ready HR solutions that meet the evolving needs of integrated businesses.
EDUCATION
University of Gloucestershire
BA(hons), Joint Business Management & Marketing Management
SKILLS
ABOUT MARK DUFFIN
Accomplished and results-oriented leader with over 20+ years’ progressive experience in Technology and Organisational Transformation, now serving as the North/South Europe (NSE) People & Purpose (P&P) Digital Strategy and Transformation Leader and functional COO.In this strategic capacity, I am responsible for defining and driving the digital agenda for P&P across NSE, ensuring alignment to the global agenda. This includes overseeing the P&P budget and investment, ensuring the HR technology roadmap aligns with overall business objectives, and delivering measurable impact.My expertise lies in leading complex global implementations, notably the successful rollout of SAP SuccessFactors, Fieldglass and a multitude of other technology platforms, operating on a global scale. I excel in leading programme governance, ensuring adherence to strategic blueprints, and championing effective change management. As functional COO, I identify and champion digital transformation opportunities, including leveraging AI, to deliver future-ready HR solutions that meet the evolving needs of integrated businesses.I have a proven track record in the holistic design, selling, and implementation delivery of portfolios of external outsourced services across diverse industry sectors globally. My extensive experience spans leveraging third-party technology platforms including SAP Fieldglass, SAP SuccessFactors, and additional market-leading VMS, ATS, CRM, HRIS, and ERP platforms. I am adept at forging relationships with key clients and strategic partners at all levels, and an intuitive team leader who excels at building high-performing teams from scratch in diverse disciplines.Experience Highlights: P&P Digital Strategy & Transformation, Functional COO, NSE Scope, SAP SuccessFactors Implementation Leadership, HR Technology Roadmap Development, P&P Budget & Investment Oversight, AI & Digital Transformation for HR, Global Implementation Leadership, Organisational Transformation, Change Management, Process Optimisation, Project Lifecycle Management, Human Capital Management, Extensive Business Development Success, Client Expansion Implementation, Strategic Relationship Management, Third-Party Technology Partnership, Professional Services Leadership, Client Delivery Improvements.
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