Mark de Grange

About Mark de Grange

Program Director / Business Transformation Leader with a strong delivery track record built over a 30+ year consulting career. Accomplished leader with experience directing multiple $50m+ engagements and teams of 250+ consultants. Unique ability to work from strategy through to implementation, helping global companies to transform their customer experience, and leveraging technology to increase revenues and cut costs in complex customer operations. Effective problem solver, applying an analytical engineering background and strong people skills to craft creative solutions with broad buy-in. Broad industry expertise spanning power, utilities and renewables, energy & chemicals, telecommunications, media, financial information services and the public sector.Triple US/British/French national, with a strong cultural adaptability developed while living in eight countries on four continents.Key skills- Program & Transformation Leadership - Digital Transformation (web and mobile) in a product/agile environment- Leadership of complex multi-technology systems integration projects (custom, Oracle CC & B, SAP, Convergys, PeopleSoft Financials, Maximo and Siebel)- Deep expertise in sales, customer service, billing and order-to-cash processes- Talent/people leadership, mentorship and development- Business development through excellence in delivery

Experience

1. Managing Director

   Deloitte

   Feb 2013 — Present · Charlotte, NC, US

Education

• University of Exeter

  BSc, Engineering

  1989 — 1992

Skills

• Project Delivery
• Business Process Improvement
• Integration
• Change Management
• Performance Improvement
• Business Process Design
• Program Management
• Crm
• Strategy
• Call Centers
• Business Development
• Management
• Management Consulting
• Portals
• Business Transformation
• Energy
• Process Improvement
• Requirements Analysis
• Pmo
• Call Center