Mark Dauer
- Role
- Manager, Software Engineering at Highmark Health
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
About Mark Dauer
Skills: Managerial, Agile/Scrum, Chat Platforms, Chatbot, Dialogflow, Google Cloud…
Experience
Manager, Software Engineering
Feb 2020 — Present
Manage multiple teams – Chatbot Development team and Chatbot Data Insights team; the Development team focuses on building a member centric chatbot to answer questions about health insurance plan and benefits; the Data Insights team analyzes chatbot data to view trends and build reports so more informed decisions can be made * Experience managing various disciplines such as Software Engineers, Scrum Masters, Business Analysts and Test Engineers for the Digital Innovation organization * Organize and mentor Scrum Masters; define Agile and Scrum standards within the Digital Innovation organization * In addition to normal duties, assist in handling tasks from vacant roles such as Strategist, Experience Owner, and Product Manager * Work closely with vendors for solutioning and recruitment * Created new Chatbot Data Science & Intelligence Team to find ways to understand and use data to make effective business decisions * Perform managerial duties such as mentor reports, conduct performance reviews, hire, and retain talent
Skills
- Java
- Ajax
- Software Development
- Dojo
- Xml
- Html + Css
- Web Applications
- Jquery
- Javascript
- Requirements Analysis
- Html
- Struts
- Websphere
- Css
- Sdlc
- Sql
- Jsp
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