Mark Dalrymple
Solution Architect, Professional Services @NetSuite
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WORK HISTORY
Solution Architect, Professional Services @NetSuite
I lead ERP and CRM implementations for major international brands, managing teams ranging from 10 to 40 employees in large-scale end-to-end projects.My role involves aligning with the sales team to scope solution requirements, assisting in closing deals by explaining ease of implementation to prospects, and maintaining continuity from sales to delivery for high risk customers.I also collaborate with product management and representatives from sales, account management, professional services sales and other lines of business to provide recommendations on product enhancement priorities and needs.Notably, I led the creation of an operational excellence initiative to improve efficiency and add value to the implementation process for manufacturing customers. This increased the net promoter score (NPS) among ~50 manufacturing customers.
EDUCATION
York University Atkinson College
Bachelor of Commerce
York University
Bachelor of Arts
ABOUT MARK DALRYMPLE
I’m an accomplished director-level solution consultant with a history of success in implementing and enhancing IT applications to support business goals. I can be relied on to map out and manage complex, multi-million dollar project lifecycles that improve business processes and drive technical improvement.My focus is on maximizing return on investment through innovation, creativity and application of proven project management methodologies. I use data to investigate complex problems and communicate solutions effectively to leadership peers. Throughout my career I’ve consistently delivered outstanding client service that has resulted in revenue growth, cost savings and C-level satisfaction.Among my core areas of expertise are…• ERP Applications Implementation• Project Management• Scope & Budget Management• Vendor Management• Team Building & Management• Consulting & Assessment• Change & Risk Management • Strategic Planning
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