Mark D Valenti

About Mark D Valenti

With a deep passion for driving continuous change via the growth and development of teams and programs in the healthcare space, I stand as a trusted strategist, change agent, and thought leader who turns organizational objectives into clear plans for action. In progressive and challenging roles throughout my career-within healthcare networks, regional clinics, and other community organizations-I demonstrated my ability to innovate right-fit solutions that drive tangible improvements to strategic planning, team training and engagement, quality improvement, and workflow integration. Through effective coordination and collaboration across teams and departments, I have successfully actualized initiatives key to transforming the experience of patients and staff alike.My experience is complemented by a bachelor\'s degree in health systems management as well as extensive training in training, interviewing, and lean methods. Currently exploring new opportunities where the full scope of my expertise will be of value, I look forward to adding you to my network in the near future.Key skills:• Strategic Healthcare Planning Processes• Program Development & Oversight• Learning & Development Methods• Coaching & Mentorship Programs • Adult Learning Program Implementation• Cross-Organization Coordination• Performance Tracking & Reporting• Data-Driven Decision Programs• Continuous Quality Improvement and Lean Six-Sigma Methods• Operational Excellence Initiatives• Business and Financial AcumenSelected Career Highlight:Situation: The Enhanced Community Care Management (ECCM) program was successful because of a unique behavior-based approach to patient activation. New hires needed training.Task: Apply adult-learning principles and evidence-based practices to upskill the new workforce.Actions: Designed and implemented curriculum to train the workforce in motivational interviewing and health literacy techniques. Implemented training in-person and remotely.Result: Increased team member satisfaction, and increased patient satisfaction.

Experience

1. Curriculum Designer & Instructor

   Medbridge

   May 2020 — Present · Seattle, WA, US

   Created and implemented virtual courses for primary care, specialty care, inpatient care, post-acute care, and home care. Courses include:• Patient Activation: Motivational Interviewing• Chronic Condition Self-Management• Patient Activation: Post-Acute Care• Considering Virtual Collaboration and Telehealth• Conversations Around COVID• Team-based Care

Education

• University of Pittsburgh

  Health Systems Management, Communication, General

Skills

• Training Leadership
• Healthcare Industry
• Lean Applications
• Hospitals
• Mental Health
• Ambulatory
• Revenue Cycle
• Quality Improvement
• Clinical Research
• Conflict Resolution
• Patient Safety
• Toyota Production System
• Healthcare Management
• Performance Improvement
• Behavioral Health
• Focus Groups
• Program Evaluation
• Plannning
• Social Media
• Practice Management
• Public Health
• Workshop Facilitation
• Healthcare
• Medical Practice Management
• Project Management
• Presentation Zen
• 5s
• Interdisciplinary Teaching
• Leadership Development
• Motivational Interviewing
• Conflict Management
• Electronic Medical Record (Emr)
• Public Speaking
• Communication Processes
• Health Education
• Training
• Visual Learning
• Interpersonal Skills
• Training Delivery
• Patient Simulation Training