Mark Curry
Head of Service Architecture & Enablement @Direct Line Group
Signup · Get unlimited contacts
WORK HISTORY
Head of Service Architecture & Enablement @Direct Line Group
London, GB
Led the group IT service strategy, service portfolio, service design and introduction, technology ownership, technology run cost modelling, configuration management (Discovery and CMDB), identity & access management technical change. Managing 21 FTE and a ~£2.7m budget.• Transitioned hundreds of changes safely into run from ~£120m p.a. capex programme portfolio, assuring realisation of ~£8m p.a. IT opex savings. Including major strategic partnerships, new product launches and customer applications, AI adoption, cloud-migrations, and end-of-life remediation.• Delivered a C-suite sponsored initiative to define, execute & embed group-wide technology accountabilities with defined service owners, taxonomy, toolkit, community and training program (~200 owners across all domains, products, services, offerings, platforms, applications and infrastructure).• Delivered multiple IT Target Operating Model increments (capabilities, products, services, sourcing, organisation) and assurance of service and financial performance attainment. Including digital, product, cloud and AI orientated operating models in enterprise-wide and targeted contexts.• Achieved 100% compliance for eight audited IT controls across technology service ownership, service introduction, configuration management and identity & access management. Achieved zero gaps or weaknesses from a Board-led enterprise-wide review of risks & controls and external audit.• Chaired the Service Design Forum and Service Readiness Boards and acted as quorum member of the Architecture Steering Group and Architecture Design Authority, ensuring business value, design adequacy and adherence with agreed IT standards and IT expenditure for hundreds of initiatives.
EDUCATION
Brunel University of London
First Class : BSc (Hons) Business Management, with Professional Development
Northumbria University
Master's degree, Digital and Technology Solutions Specialist - Enterprise Architecture pathway
SKILLS
ABOUT MARK CURRY
Over 15 years’ pursuing customer excellence through transformation, technology and talent. I’ve led multi-award-winning teams delivering double-digit increases in service experience, £multi-million IT opex reductions, and enhanced capability maturity in global, regulated environments. I drive C-Suite outcomes in growth, profitability, operational excellence, risk management and high-performance cultures by accelerating change, championing service excellence, optimising cost, innovating, and unlocking key talent. I speak at leading digital/ESM conferences, judge awards and advocate social mobility.Expertise: Business IT Strategic Alignment | Strategy & Roadmaps | IT Service Excellence | IT Operating Model | CIO System of Work | Enterprise Service Management | Financial and Commercial Acumen | IT Architecture, Cyber and Service Governance | High-Performance Culture | InnovationSkills: Leadership | Strategic Vision | Stakeholder Engagement | Objectives & Key Results | IT Excellence | Systems Thinking | Change Agency | High-Performance Teams | Problem Solving | Collaboration | Regulated EnvironmentsIndustries: Insurance | Banking | Pharmaceuticals | Healthcare | Consumer Products | Transportation | National Government | Advisory & ConsultingAwards: Winner: UK itSMF Team of the Year 2024 | DLG Chief Executive Officer 2023 | UK itSMF Team of the Year 2022 | DLG Chief Information Officer 2022 & 2021 | DLG Hero 2022 & 2020 | PwC Recognition 2014 & 2013 | CSC Excellence 2011 & 2010 | HP Excellence 2008 x2 & 2007 | Finalist: UK itSMF Young Professional of the Year 2015 | Accolades: ServiceNow transformation review 10/10 2018. MOZAIC achieved Bronze Partner shortly thereafter | Mentored Charter School East Dulwich to win Envision 2024 for an impactful social action and critical skills development initiative.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.