Mark Cochrane

Auto Finance & Credit Risk Manager @Auto Now Financial Services

Arlington, TX, US

I lead all sales & customer financing operations and general day-to-day activities at a dealership with approx.$46+Million in annual sales and 49+staff. I develop and execute sales & finance strategies for the local Dallas Market and manage the dealership’s profitability. I also plan and deliver ongoing training programs for sales & finance staff. During my tenure, I have: ·Built a start-up dealership from $0 to $153+Million in annual revenue and into the #1 dealership in the company for 11 years running. · Built accelerated credit application review process enabling the processing and disposition of approximately 183K sub-prime consumer applications.· Delivered 18% average YOY dealership growth by regularly tailoring sales & marketing strategies, based on the ongoing analysis of the market. · Improved dealership profitability by 24% and reduced consumer loan defaults by restructuring credit underwriting policies and building new loan product models. Also having an average 98% auto pay set up for existing customers in my portfolio. · Increased the close rate to 97+% for the sale of financial services by developing a consultative selling program focused on consumer education and training sales staff to execute the revised sales process. · Maintained a 4.9 star (out of 5) average online customer rating including 11,122 reviews, by designing and implementing a 360 total quality initiative for customer service.• DealerSocket Experience (8 years)• AMS CRM Experience (3 Years) • AutoStar Experience (8 years) • Majiloop Experience (8 years) • Paycom, Proliant Experience ( 10 years )• Revenue Growth, Profit Margins, Cost Management, Cash Flow Management, Financial Forecasting, Investment Efficiency, Employee Retention, Market Position, Technology Adoption, Innovation Index, Sales Training, Strategic Market Positioning, Multimillion-Dollar Negotiations, Key Client Retention, Credit Risk Management, Solution Selling Strategies & New Account Generation

Texas A&M International University

Bachelor of Arts - BA