Mark Clauss
Taking my skills, diversified leadership experiences, and customer focus to real estate to deliver an unsurpassed customer experience.
- Role
- Technology & Product Manager at State Farm
- Location
- Bloomington, IL, US
- LinkedIn followers
- 500 followers
About Mark Clauss
I am an accomplished professional with diversified leadership experiences delivering results at a Fortune 50 company. Although I began my career with deep expertise in accounting & finance, I’ve since adapted to numerous new experiences demonstrating learning agility across multiple disciplines including Lean Six Sigma, data analytics/business intelligence, mobile telematics, innovation, agile methodologies, and product management. I now lead a product team leveraging AWS Connect and Salesforce to create intuitive servicing experiences with automation where possible.
Experience
Technology & Product Manager
Mar 2018 — Present · Bloomington, IL, US
Formed a new, persistent, and multi-skilled Agile product team owning vehicle loan servicing applying product management principles that improve the customer experience while reducing operating costs.• Use design thinking, data, experimentation, and iterative development to deliver self-service online customer experience improvements. Combined with dedicated team resources focusing on the customer, the team has attained the highest customer satisfaction across all product teams.• Led re-write of application on new cloud-ready technical platform utilizing new tool suites and automated software change that incorporated Optimizely to divert customer traffic between multiple versions of the application enabling a controlled release of new functionality to validate the customer experience.• Effectively communicate/collaborate with diverse set of stakeholders across a large, complex business working collectively to achieve customer-centered business outcomes.• In late 2019 also took on role as Deposits Technology Lead working on the divestiture of State Farm Bank and the new strategic alliance with US Bank. Includes converting the accounts to US Bank and creating new integrated digital experiences for customers to move seamlessly between State Farm and US Bank digital experiences to access existing accounts and also apply for new deposit products.
Education
Indiana University - Kelley School of Business
B.S., Accounting
1987 — 1991
The American College of Financial Services
Masters of Science, Management/Leadership
2014 — 2015
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