Mark Chedgy

About Mark Chedgy

Cisco is the worldwide leader in IT, networking, and cybersecurity solutions. We help…

Experience

1. High Touch Operations Manager

   Cisco

   Nov 2020 — Present · Raleigh-Durham-Chapel Hill, NC, US

   Main point of escalation between Premier Enterprise customer and Cisco Technical Services• Part of Cisco’s Customer Experience (CX) team responsible for reactive support within High Touch Expert Care (HTEC).• Manage high profile critical technical and political issues within customer organization and throughout Cisco’s escalation chain• Main point of contact for customer and internal teams• Understand customer operations processes, and partner with related parties to streamline customer/vendor operation support processes to make more effective issue resolution• Create and conduct Quarterly Business Reviews (QBRs) with customer and Cisco internal teams• Create processes and procedures for customized support services• Identify and analyze operational area of improvements via data trending/analysis• Formulate continual improvement strategies to optimize customers perceptions around service and support

Education

• Peters Township High School

  High School Diploma

  2003 — 2007

• Penn State University

  Bachelor of Science, Business - Management and Marketing Option

  2007 — 2012

Skills

• Time Management
• Marketing Communications
• Flexibility
• Team-Oriented
• Communication Skills
• Marketing
• Data Analysis
• Marine Corps
• Military Experience
• Communication
• Business
• Team Management
• Powerpoint
• Advertising Research
• Project Planning
• Social Networking
• Social Media Marketing
• Microsoft Office
• Team Leadership
• Business Management Training