Mark Cavanagh
Head of Planning, Quality Assurance & Insight - International @Domestic & General
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WORK HISTORY
Head of Planning, Quality Assurance & Insight - International @Domestic & General
Directed the establishment of the European-wide Planning, Quality Assurance and Insight function. Developed and owned the strategy for Planning and Forecasting, Quality Assurance, Management Information, Corporate MI, Insights, Systems and Data Warehouse. The role heavily focuses on driving transformation, leading and developing a team of subject matter experts and fostering a customer-centric culture change to support a high-paced Sales and Service operation across 14 European locations.Successfully delivered multiple high-profile IT implementations and business process re-engineering projects, including the first European-wide Workforce Management System and Data Lake solutions, CRM Systems and Quality Assurance Management Software. Developed system and infrastructure strategies, while researching new tools and technologies to drive the business towards next-generation performance.Managed financial planning and budgetary management at both strategic and in-year levels, providing detailed insights into underpinning assumptions and processes. Mobilised and facilitated resource forums to address key resource challenges, requirements and benefits. Established and maintained a robust stakeholder model to influence, secure confidence and gain commitment to the plan, in order to achieve successful delivery of objectives. Major initiatives included significant improvements in compliance performance, achieving a 21% increase in overall compliance levels across Europe, a 50% increase in operational utilisation and a 36% enhancement in ratings by internal customers and stakeholders served, reflecting the cultural transformation.
EDUCATION
Kingston University
Aerospace Engineering BEng (Hons), Aerospace, Aeronautical and Astronautical Engineering
SKILLS
ABOUT MARK CAVANAGH
Experienced leader and strategic insight planning expert with a proven track record of successfully leading diverse international teams through business transformation. Skilled in developing, implementing and managing customer strategies that align with the organisation\'s brand, values and ambitions. Passionate about fostering a culture that unleashes the full potential of individuals, leveraging their talent to drive creativity, innovation and customer focused outcomes.I thrive in strategic roles, backed by extensive operational management experience, utilising my senior stakeholder influencing skills, strong communication and capacity to inspire across all organisation levels. I excel at building successful teams and forging effective cross-functional relationships who are motivated to deliver exceptional results.Experienced professional with comprehensive expertise in data strategy, CRM systems and end-to-end implementation. My broad spectrum of knowledge encompasses quality assurance, data architecture and governance, operational, analytical and customer portal CRMs with a proven track record in optimizing functionality.CHANGE | TRANSFORMATION | PROJECT MANAGEMENT With advanced deep-dive and problem-solving expertise, I have personally designed solutions that delivered significant business improvements across operational models, risk, data, finance, cost and performance drivers collaborating with business leaders to deliver innovative solutions. Commercially minded, I understand the importance of customer centricity and have experience in leading across project lifecycles in international, multi-location, cross-functional environments with differing technological and compliance landscapes. My knowledge extends to both traditional and agile methodologies.
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