Mark Cater
Service Operations Manager @Rackspace Technology
London, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Apr 2017 — Present
Service Operations Manager @Rackspace Technology
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Hayes, GB
Major Incident, change and problem management
SKILLS
Service ManagementService DeskProject DeliveryManaged ServicesItil V3 FoundationProblem ManagementIncident ManagementService DeliveryService-Level Agreements (Sla)IT OperationsTechnical SupportService ImprovementOperational SupportItil V3 Foundations CertifiedItilIT OutsourcingIT Service ManagementChange ManagementStakeholder ManagementItil Intermediate - Operational Support & AnalysisSlaItil CertifiedOutsourcing
ABOUT MARK CATER
Strong experience within Service Delivery Management.Specialties: Strong technical and service focused background with the necessary skill set required to be an ITIL Certified Service Delivery Manager that drives problems through to their conclusion by combining an understanding of business requirement with technical consideration.
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