Mark Cater

Service Operations Manager @Rackspace Technology

London, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Apr 2017 — Present

Service Operations Manager @Rackspace Technology

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Hayes, GB

Major Incident, change and problem management

SKILLS

Service ManagementService DeskProject DeliveryManaged ServicesItil V3 FoundationProblem ManagementIncident ManagementService DeliveryService-Level Agreements (Sla)IT OperationsTechnical SupportService ImprovementOperational SupportItil V3 Foundations CertifiedItilIT OutsourcingIT Service ManagementChange ManagementStakeholder ManagementItil Intermediate - Operational Support & AnalysisSlaItil CertifiedOutsourcing

ABOUT MARK CATER

Strong experience within Service Delivery Management.Specialties: Strong technical and service focused background with the necessary skill set required to be an ITIL Certified Service Delivery Manager that drives problems through to their conclusion by combining an understanding of business requirement with technical consideration.

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Mark Cater — Service Operations Manager at Rackspace Technology in London, GB | Unifers