Mark Carpenter
Customer Contracts Director @United Tooling Solutions
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WORK HISTORY
Customer Contracts Director @United Tooling Solutions
Blaby, GB
Lead all group level bid and tender activity, overseeing submissions, pricing strategy, and win planning across key customer segments. Manage customer contracts from negotiation through to compliance and performance tracking, ensuring commercial objectives are met. Support major customers with tailored solutions and work cross-functionally with sales, digital, and operations teams to align strategy and delivery. Involved in wider group projects to improve governance, enhance our digital offering, and drive long-term value
EDUCATION
North Warwickshire and South Leicestershire College
AAT Technician Level, Accounting
The Institute of Leadership & Management
ILM Level 4 Diploma in Leadership and Management, Leadership and Management
ABOUT MARK CARPENTER
I work across customer contracts, SLAs and commercial support to make sure customers receive clear and consistent service. This includes reviewing contract requirements, checking SLAs, managing back order visibility across the group and overseeing processes that support nett pricing for larger customers.I support pricing and tender activity by preparing commercial details, completing questionnaires and helping shape proposals. I collaborate with teams across the business to ensure pricing, service expectations and contract terms are aligned.I previously managed a national accounts section covering customer service, bids and tenders, purchasing and warehousing. I am committed to developing people and helping them recognise their strengths in areas such as customer service, data analysis and problem solving.
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