Mark Burns
Engagement Manager @Sercante
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WORK HISTORY
Engagement Manager @Sercante
EDUCATION
Saint Thomas University
Bachelor, History, English, Economics
University of Maine
Bachelor, Education
SKILLS
ABOUT MARK BURNS
With over 14 years of dedicated experience at Salesforce, my expertise lies in fostering robust customer relationships and ensuring the successful implementation of our solutions. At Salesforce, a company renowned for its innovation and customer-centric approach, I am committed to aligning our cutting-edge products with the strategic goals of our clients. My mission is to enhance customer engagement and achieve impactful outcomes, leveraging my certifications in Salesforce Administration, Service Cloud, and Sales Cloud to deliver excellence.Since August 2023, as an Engagement Director, I have led cross-functional teams in pre-sales and product implementation processes, contributing to the success of our engagements. My role involves collaborating closely with sales, solutions, product, and delivery teams, facilitating a seamless experience for our customers. Through rigorous sales forecasting, reporting, and analysis, combined with collaborative problem-solving, we have consistently delivered solutions that resonate with our customers\' needs and drive their businesses forward.
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