Mark Budd

Global Pmo Director, Customer Success @Genesys

Saint John, NB, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Oct 2022 — Present

Global Pmo Director, Customer Success @Genesys

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Saint John, NB, CA

Lead the global Project Management Office (PMO) within the Operation team which supports the Genesys Customer Success (CS) organization. Our team of Project and Program Managers are responsible for all internal projects within CS along with Project Management frameworks.

EDUCATION

1996 — 2000

Sussex Regional High School

High school diploma (plus Certificate in French Proficiency (Intermediate Plus))

2000 — 2006

University of New Brunswick

Bachelor of Science in Engineering (BScE), Electrical Engineering (EE)

SKILLS

TelephonyTroubleshootingContact CentersIvrCloud ComputingTelecommunicationsCall CenterGenesysVoipCall CentersSystem DeploymentUnified CommunicationsCross-Functional Team LeadershipService DeliveryIntegrationProfessional ServicesSaasCtiSipRouting

ABOUT MARK BUDD

Mark is an empathetic leader with a strong consulting background focused on project delivery. He has a proven track record leading global cross-functional teams that deliver amazing customer experiences.

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Mark Budd — Global Pmo Director, Customer Success at Genesys in Saint John, NB, CA | Unifers