Mark Braniff
Customer Success Manager @Workvivo By Zoom
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WORK HISTORY
Customer Success Manager @Workvivo By Zoom
EDUCATION
Queen's University Belfast
Bachelor’s Degree, Criminology
Queens University
Bachelor's degree, Criminology
SKILLS
ABOUT MARK BRANIFF
I am a highly adaptable, target driven Senior Customer Success Manager with over 12 years\' experience working with existing and new customers within the IT SaaS Industry. I have successfully managed strategic high profile customers globally in all my roles to date including at Firstup where I have successfully managed multiple FTSE 100 companies.I have proven to be an excellent communicator, and I can influence stakeholders through concise evidence-based information but can also recognise areas outside of my expertise and am willing to ask for guidance as and when needed.I am a team player who enjoys collaborating with others to solve problems and share/gain knowledge with the ability to work to deadlines and deliver the desired client outcome, whatever the circumstances.I am highly flexible to changing circumstances and willing to learn new technologies whenever the opportunity arises to help best serve my customers and to meet key business objectives.I pride daily, weekly & monthly objectives to achieve all my KPI’s and actively prioritise and manage my daily schedule to ensure there is time for collaboration with other key members to understand innovative product insights and latest industry trends.
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