Mark Bowling
Customer Success Supervisor at JD Power
- Role
- Customer Success Supervisor at Autodata Solutions, Part Of J.D. Power
- Location
- Myrtle Beach, US
- LinkedIn followers
- 500 followers
About Mark Bowling
I am a highly motivated people manager with a passion for customer care. I thrive on new…
Experience
Customer Success Supervisor
Autodata Solutions, Part Of J.D. Power
Aug 2020 — Present · London, ON, CA
Lead and Support a remote team of Customer Success agents handling inbound phone, email and chat for JD Power Valuation Services. Acting subject matter expert with JD Power Valuation Services Used Car Guide and National Appraisal Guides products and services. Provide continuous training, coaching and monitoring of the Customer Success agents contacts with customers. Collaborate with all Used Car Guide/National Appraisal Guides stakeholders for continuous customer support.
Education
Goshen High School
Diploma, High School Graduate
1987 — 1990
Gardner-Webb University
Bachelor of Science, Human Services
2009 — 2010
Glen Oaks Community College
Associate of Arts, Communications
1990 — 1992
Skills
- Strategic Staffing
- Customer Experience
- Contract Negotiation
- Selling
- Marketing
- Strategic Planning
- Negotiation
- Account Management
- Coaching for Excellence
- Marketing Strategy
- Retail
- Interviews
- Human Resources
- Process Improvement
- Cold Calling
- Team Leadership
- Call Centers
- Healthcare
- Business Development
- Sales Operations
- Customer Retention
- Customer Service
- Recruiting
- Operations Management
- Management
- Team Building
- Training
- Customer Satisfaction
- New Business Development
- Client Relationship Building
- Budgets
- Community Outreach
- Sales Management
- Hiring
- Public Relations
- Crm
- Public Speaking
- Leadership
- Coaching
- Outlook
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