Mark Boswell
Founder & Consultant Crossroads of America Consulting, Llc @Crossroads Of America Consulting, Llc
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WORK HISTORY
Founder & Consultant Crossroads of America Consulting, Llc @Crossroads Of America Consulting, Llc
Crossroads of America Consulting, LLC helps dealerships and service organizations transform Fixed Operations into profit engines. By combining hands-on leadership experience with proven systems, I deliver strategies that improve profitability, streamline operations, and strengthen team performance across service, parts, and warranty functions. What I DeliverProfit Growth & KPI Optimization: Identifying hidden profit leaks, raising effective labor rate (ELR), and increasing service absorption.Operational Systems: Implementing SOPs for check-in, dispatch, warranty, QC, and customer updates that eliminate inefficiencies and create accountability.Leadership & Team Training: Developing advisors, technicians, and managers with programs that improve sales, retention, and productivity.DMS Optimization: Unlocking the full potential of Lightspeed, IDS, and Motility through reporting dashboards that drive better decisions.Executive Coaching: Equipping owners, GMs, and managers to lead high-performance, engaged teams. Results DeliveredIncreased service gross profit by 10–20% within the first year of engagement.Delivered six-figure warranty recovery improvements through compliance systems.Reduced warranty shortages by 80%+ with improved documentation and process controls.Boosted technician productivity 15–20% while shortening onboarding time by 30%.Standardized processes that reduced turnover while raising CSI and customer retention.Crossroads of America Consulting, LLC — Where Process Meets Profit. Contact: m•••@crossroadsofamericaconsulting.com |(31••••••44
EDUCATION
Spader Business Management
Total Management 1
SKILLS
ABOUT MARK BOSWELL
Most dealerships don’t lose value because of market conditions, effort, or…
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