Mark Bird
Senior Director of Global Professional Services (Uk and South Africa) @MRI Software
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WORK HISTORY
Senior Director of Global Professional Services (Uk and South Africa) @MRI Software
London, GB
Lead and develop multi-disciplinary Professional Services teams across the UK, South Africa, and Dubai, ensuring consistent delivery standards, governance, and client outcomes.Direct ownership of the budget and P&L for Property Management X (PMX) and Qube SLM, accountable for financial performance, utilisation, margin, and delivery outcomes.Sponsor and manage large, complex programmes across UK, Pan-European, South Africa, and Middle East markets, delivering multi-product, integration-heavy solutions that incorporate partner solutions and third-party platforms.Regularly establish, stabilise, and integrate new Professional Services teams following acquisitions, including Horizon and Manhattan, aligning methodology, governance, commercial models, and capability to scale successfully.Own resource management and hiring processes, including identifying, selecting, and promoting rising talent to strengthen delivery capability and build high-performing teams.Provide end-to-end programme sponsorship, from contract signature through go-live and optimisation, focusing on predictable delivery, strong governance, and measurable client value realisation.Heavily involved in monitoring team performance, programme progress, and client satisfaction, driving continuous improvement across all regions.Drive continuous improvement in delivery capability, team performance, and client satisfaction across all regions.
EDUCATION
Loughborough University
BS, Information and Computer Science
SKILLS
ABOUT MARK BIRD
I am a Senior Professional Services and Delivery Leader with extensive experience sponsoring and delivering complex, enterprise-scale software implementations.I currently operate as a Practice Leader, with direct ownership of the budget and P&L for Property Management X (PMX) and Qube PM, accountable for financial performance, utilisation, margin, client satisfaction and delivery outcomes. I lead and develop multi-disciplinary Professional Services teams across the UK, South Africa, and Dubai, ensuring consistent standards, governance, and client outcomes across regions.I lead and sponsor projects across the UK, Pan-European region, South Africa, and the Middle East, often scoping, designing and delivering large, complex programmes involving multiple products rather than single-solution implementations. These programmes are heavily integration-focused, requiring close coordination with partner solutions and third-party platforms to deliver cohesive, end-to-end client outcomes.I am regularly called upon to establish, stabilise, and integrate new Professional Services teams following acquisitions, including Horizon and Manhattan. This includes aligning delivery methodologies, governance, commercial models, and team capability while maintaining continuity for clients during periods of change.I specialise in programme sponsorship and outcome-based delivery, working closely with executive stakeholders to balance commercial risk, delivery certainty, and long-term client value. I provide clear ownership from contract signature through go-live and optimisation, spanning configuration, data migration, integrations, and client adoption.I am most effective in senior delivery, programme sponsorship, and Professional Services leadership contexts where I can bring:• P&L and budget ownership alongside end-to-end delivery accountability• Leadership of complex, multi-product, integration-heavy programmes• Management and development of distributed, international teams• Predictable, commercially sound delivery aligned to long-term client valueMy experience is strongest within enterprise software and SaaS organisations where delivery excellence, client success, and commercial discipline are central to the operating model.
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