Mark Berry
is Operations Support Team Leader @Shoosmiths
Signup · Get unlimited contacts
WORK HISTORY
is Operations Support Team Leader @Shoosmiths
Southampton, GB
SKILLS
ABOUT MARK BERRY
Solution-minded leader of a team of analysts, providing a range of core IT operational services to a leading national law firm:Digital Experience Management - Contextualising Digital Experience data and implementing plans to improve customer experience and engagement by maximising the potential of our chosen DEX platform.3rd Line IT support - employing ITIL Incident Management best practice.Hardware delivery, support and refresh.Onboarding & Offboarding - Ensuring smooth delivery of applications and access profiles to a multitude of configurations across directorates and departments for our new joiners and internal transfers, while efficiently housekeeping the same for those leaving the firm.SCCM/Autopilot/InTune administration - servicing client application deployment and OS patching while striving for high levels of compliance in device firmware/driver upkeep/security and application version control across our estate.On-site desk-side support to business users and stakeholders of all levels across the UK.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.