Mark Beers
Customer Success Manager at Perficient
- Role
- Customer Success Manager at Perficient
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Mark Beers
Experienced marketer, project manager and event organizer with a background in IT…
Experience
Customer Success Manager
Mar 2020 — Present
Lead process improvement and problem-solving efforts to create standardprocedures and escalation policy for customer support team supporting thecustomer journey.Manage successful negotiation of long-term contract renewals with franchiseowners and sales affiliates.Provide marketing and sales consultation support for book of business totalingover $500k of annual recurring revenue.Use advanced features of Microsoft Office to complete all necessary reportsfor internal and external stakeholders highlighting customer opportunities.Implement team building exercises such as scavenger hunts and triviacontests with a focus on promoting a positive company culture.
Education
Canisius University
B.A., English and Theatre
1995 — 1999
Skills
- Customer Service
- Sharepoint
- Online Advertising
- Active Directory
- Windows Server
- Windows 7
- Management
- Program Management
- Visio
- Interviewing
- Social Media
- Theatre
- IT Management
- Itil
- Marketing
- Digital Media
- Microsoft Office
- Project Management
- Recording
- IT Strategy
- Public Relations
- Digital Marketing
- Event Planning
- System Administration
- Audio-Visual Production
- Sound Design
- Public Speaking
- Trade Shows
- Audio Visual System Design
- Editing
- Marketing Strategy
- Leadership
- Audio Visual Support
- Event Management
- Writing
- Social Media Marketing
- Disaster Recovery
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.