Mark Beere

About Mark Beere

Sr. IT Analyst - Travel & OPS Solutions, CSM for United Airlines. Extensive…

Experience

1. Sr IT Analyst - Customer Travel Platforms, Csm

   United Airlines

   Dec 2011 — Present · Houston, TX, US

   Extensive knowledge with SHARES for availability, pricing (revenue and award), ACI and ticketing processing.Subject Matter Expert (SME) for all United Applications from initial bookings to reshop / reissues.Proficient in ATPCO fare and fare rules filed by airline pricing system analyst and and how they interact with partner carriers and global distribution systems.(Travel agencies, GDS\'s etc.)Project Manager/Business Liaison for the roll out of all new projects and enhancements for all or any IT or business request for the area I support. Supported integration of various enhancements to front end applications regarding ancillary revenue programs to increase revenue and customer initiatives.Testing for numerous technology initiatives relating to customer processing, ticketing exchange and recalculation of fares.Importing Test data from a TextPad into Excel Spreadsheets.Knowledge of querying PNR\'s via MySQL to aid in discovering issues.Testing using various applications such as WEB Services, COFares and other front end applications.Testing for the CO - HP Fares Test Team for Migration to the HP Fares & Pricing System.Working knowledge of Microsoft Visio and Project, Fiddler Web Debugger and ITA Boombox Queries for CAT31 re-price.Working knowledge of Change Management processing.Working knowledge with SharePoint and Agile Methodology.Working knowledge with Team Foundation Server, Jira and other reporting tools.Working knowledge using Fiddler, Kibana and other reporting or debugging tools.Certified Scrum Master.

Skills

• Commercial Aviation
• Aviation Security
• Flights
• Travel Technology
• Revenue Analysis
• Change Management
• Visio
• Amadeus
• Program Management
• Operations Management
• Ticketing
• Management
• Airlines
• Sharepoint
• Aircraft
• Business Travel
• Aviation
• Customer Service
• Sabre
• Yield Management
• Airports
• Airline Management
• Project Management
• Pricing
• Project Planning
• Travel Management