Mark Beach

Director of Customer Experience @Incommunities

Bury, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2023 — Present

Director of Customer Experience @Incommunities

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EDUCATION

1998 — 2001

University of Leicester

BA, 2nd Class Honours, History and Archaeology

2017 — 2017

Institute of Leadership and Management

ILM Level 6, Leadership and Management

2006 — 2009

The University of Salford

MSc, Housing Practice

SKILLS

Data AnalysisMicrosoft OfficeRisk AssessmentBusiness StrategyCommunication SkillsReport WritingLeadershipAffordable HousingRisk ManagementCommunity DevelopmentPerformance ManagementProject ManagementResearchTeam BuildingChange ManagementStrategic PartnershipsTeam LeadershipStrategic PlanningSocial HousingCommunity EngagementPerformance MeasurementPerformance Appraisal

ABOUT MARK BEACH

I am an authentic, and highly motivated senior housing professional who strives to achieve the best outcomes for the customers and communities we serve and the colleagues around me who help me be my best. With 20 years of achievement in a wide variety of customer facing, leadership and strategic roles, I love being part of the social housing sector and feel we have a vital role to play, working in partnership with individuals and diverse communities, helping them to succeed.Values driven, my servant leadership style creates an engaging workplace environment that supports those around me to grow, uphold the highest standards and achieve the best results for customers and the organisation. I ensure the efforts and culture of colleagues are orientated towards achieving customer excellence and challenge others where I see this coming up short. I have an excellent understanding of housing services, local communities and colleague experiences through many years of delivering and managing front line services across multi-disciplinary teams. I can demonstrate highly attuned strategic leadership skills working closely with executive leadership teams, boards and committees to support effective governance, organisational leadership and risk management. Feel free to contact me at m••••••••@incommunities.co.uk if you want to chat

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Mark Beach — Director of Customer Experience at Incommunities in Bury, GB | Unifers