Mark Badman
Head of Operations @Alpha Bank London
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WORK HISTORY
Head of Operations @Alpha Bank London
London, GB
Shaping and delivering the future target operating model, leveraging technology to enhance client experience, risk management, and regulatory compliance.• Designing and implementing the Bank’s Payments Strategy, ensuring competitive advantage and compliance with scheme rules.• Leading operational transformation projects, including Straight Through Processing (STP) and automated workflows, to drive efficiency and resilience.• Managing customer onboarding, due diligence, and AML governance, ensuring best practice and regulatory adherence.• Overseeing third-party vendor relationships and outsourcing frameworks in line with regulatory guidelines.• Ensuring operational resilience, regulatory compliance (CASS, MiFID II, PRA/FCA), and high standards of corporate governance.• Fostering a collaborative, high-performance culture, inspiring teams to deliver excellence in a dynamic environment.
EDUCATION
University of Bath
BSC (Hons), Biology
SKILLS
ABOUT MARK BADMAN
Experienced financial services executive with deep expertise across banking, payments, and fintech, and a strong track record in launching and scaling regulated businesses. I provide strategic and operational leadership across business operations, payments, AML/financial crime controls, and regulatory engagement. Known for delivering complex transformations, I’ve led initiatives that achieved scalability without increasing headcount, cut manual effort by 40% through AI-driven automation, and delivered multimillion-pound savings through operational redesign and vendor optimisation. I’ve led regulatory license applications, built business continuity and outsourcing frameworks, and developed robust control environments aligned with UK regulatory expectations. Adept at leading cross-functional teams, embedding scalable operating models, and delivering measurable commercial and operational outcomes under pressure.Key Achievements• LHV Bank: Doubled operational efficiency and increased transaction volumes 300% through process and tech optimisation• LHV Bank: Delivered AI-driven AML controls reducing false positives by 40% and saving £150k p.a.Gravity Bank: Led full regulatory authorisation from RBP to application in 9 months, reducing initial capital needs by £2m• Gravity Bank: Achieved £2m mobilisation savings via vendor and resource optimisation• Harrods Bank: Relaunched mortgage business to £125m and scaled to £400m in A&L; delivered 20+ change initiatives• Close Brothers: Delivered £2.5m Treasury programme and secured £300k+ in contract savingsKey Expertise• 20+ years across savings, SME lending, and payments• Launched and scaled challenger banks and fintech propositions• Led £multi-million transformations, delivering AI-driven automation and 40%+ efficiency gains• Extensive experience with FCA/PRA regulation, SM & CR, Consumer Duty, Operational Resilience• SMF24 accountability: outsourcing, continuity, and payment services• Strong commercial acumen in vendor selection, cost optimisation, and contract negotiation• Matrix leadership of cross-functional teams, with C-Suite and Board engagement• Applied frameworks: ITIL, TOGAF, MSP
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