Mark Augustson

About Mark Augustson

I’m a customer-facing technical professional with deep experience owning SaaS…

Experience

1. Project Manager

   Avalara

   Oct 2021 — Present · Durham, NC, US

   Lead a portfolio of 40–50 high-impact software implementation projects for new and existing mid-market and enterprise clients, ensuring on-time, on-budget delivery.Direct end-to-end project execution—planning, coordination, execution, control, and closure—across cross-functional teams.Define project objectives and success criteria, aligning stakeholders and setting clear expectations to ensure delivery within scope.Deliver consistent, detailed project documentation including project plans, status reports, meeting summaries, and stakeholder communications.Apply strong analytical skills to gather and document business requirements, model workflows, and recommend industry best practices tailored to client needs.Build and maintain trusted relationships with clients, internal teams, and external partners to drive alignment, transparency, and client satisfaction.Facilitate integration efforts by coordinating across technology ecosystems including Service Trade, NetSuite, Salesforce, Workday, Microsoft Dynamics, Sage, Epicor, custom API builds, Service Titan, QAD, Acumatica, and others.Support clients and consultants in developing robust testing strategies and executing test plans to ensure solution readiness and integrity.Proactively identify, track, and resolve project risks and issues—leading root cause analysis sessions and delivering documented solutions.Create and improve internal process frameworks with a focus on mergers & acquisitions, account consolidations, and risk mitigation strategies for Avalara Professional Services.Recognized with Avalara Professional Services awards for Simplicity (streamlining complex implementation efforts) and Ownership (accountability and leadership across multiple engagements).

Education

• North Carolina State University

  B.A., History, Education

  1991 — 1995

Skills

• Adobe Creative Suite
• Customer Satisfaction
• Sharepoint
• Omnifocus
• Pragmatic Marketing Certification
• Consumer Lending
• Credit
• Microsoft Excel
• Critical Thinking
• Requirements Analysis
• Loan Servicing
• Credit Analysis
• Sql Server Reporting Services (Ssrs)
• Professional Mentoring
• Underwriting
• Project Management
• Databases
• Loans
• Adobe Acrobat
• Residential Mortgages
• Operations Management
• Microsoft Office
• Mortgage Banking
• Coaching
• Data Analysis
• Technical Support
• Business Analysis
• Mortgage Lending
• Microsoft Word
• Yellow Belt
• Team Leadership
• Visio
• Windows & Mac Operating Systems
• Loan Origination