Mark Atkinson

Head of Service Operations @Serco

Wigan, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Dec 2018 — Present

Head of Service Operations @Serco

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Solihull, GB

SKILLS

ItilData CenterIT Service ManagementInfrastructureProject ManagementIT OutsourcingEmployee ManagementProject DeliveryService ManagementService DeskManagementOutsourcingService ImprovementTeam LeadershipTransition ManagementService DeliveryIncident ManagementSlaPrince2

ABOUT MARK ATKINSON

At the start of Feb 2013 my team and I TUPE\'d to Sungard. Since starting work for Serco in 2006 as an Incident Manager, I have since held positions including, Head of Incident Managent, Service Desk Manager being responsible for over 200 staff and for the last 2 years been the Data Centre Manager.My responsibilities at present are the day to day management of 3 data centres in the Midlands and a team of 28 staff working 24x7. Capacity Planning and monthly reporting along with installations, moves and de-commissioning also fall under my remit.During the last two years I have been part of a large programme of works to upgrade the mechanical and electrical infrastructure for one site to ensure greater resilience for our 60+ clients.

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Mark Atkinson — Head of Service Operations at Serco in Wigan, GB | Unifers