Mark Arnell
Service Quality Regime Manager @Southeastern Railway
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WORK HISTORY
Service Quality Regime Manager @Southeastern Railway
London, GB
EDUCATION
Parkwood Sixth Form
A Level, Maths, History, Economics
East Sussex College
Higher National Certificate, Mechanical Engineering
Glasgow Caledonian University
Railway Operations Management
ABOUT MARK ARNELL
Experienced leader within the customer experience, with a strong track record in coaching, delivering customer‑focused service, and developing high‑performing teams. Skilled in using data and customer feedback to drive continuous improvement and ensure customers receive the highest standard of service. Known for a keen eye for detail and a strategic approach to resource allocation, ensuring value for money, alignment with company objectives and delivering a customer experience. Demonstrated ability to lead teams and manage company‑wide projects, engaging effectively with key stakeholders and building strong, collaborative relationships across both internal and external parties.
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