Mark Anthony Ajero
Cabin Crew Manager @Air Canada
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WORK HISTORY
Cabin Crew Manager @Air Canada
Montreal, QC, CA
Core Competencies-Performance Leadership & Coaching-Safety & Risk Management-Human Factors & Emergency Response-IOSA Audits & Regulatory Compliance-Customer Experience & Service Consistency-Stakeholder Engagement & CommunicationKey Achievements & Responsibilities-Led frontline teams with a focus on motivation, engagement, and performance excellence-Acted as a coach and mentor, conducting coach rides and service audits to ensure consistency and high standards-Managed disciplinary investigations and labour relations issues with professionalism and fairness-Acted as a liaison between frontline staff and corporate teams, ensuring alignment on service expectations and corporate vision-Collaborated with IFS Training and Customer Experience teams to identify training needs and implement continuous improvement initiatives.Provided subject matter expertise on specific routes and acted as the primary interface for operational and service-related matters-Supported irregular operations and regulatory contingencies, ensuring smooth coordination with airports and government bodies.
ABOUT MARK ANTHONY AJERO
Professional SummaryDedicated aviation professional committed to excellence through continuous training and development. Proven expertise in regulatory compliance, safety management, and human performance, with a strong foundation in Canadian Aviation Regulations and Flight Attendant Training Standards.Key Competencies & Experience-Skilled in qualification tracking and record maintenance-Health and Safety Representative with hands-on experience in workplace safety initiatives-Proficient in conducting audits and applying risk management principles-Active member of Emergency Response Team with a focus on Human Performance-In-depth knowledge of IOSA audit processes and compliance standards-Subject matter expert in Human Factors and their application in aviation safety-Experienced in developing and implementing training programs-Comprehensive understanding of Canadian Aviation Regulations and Flight Attendant Training Standards
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