Mark Anghilante

About Mark Anghilante

My name is Mark Anghilante. I help companies turn their vision into reality through leadership, strategy, program management, process improvement, client experience and employee engagement.I am an inspired leader with a proven track record of optimizing businesses, teams, and processes across multiple Fortune 100 companies in both B2C and B2B industries. I am an expert at driving effectiveness, efficiency, and growth through collaboration, strategic alignment, and management of improvement and transformation. I am recognized for possessing a unique blend of experience and visionary strategic leadership balanced with a practical drive for execution.My areas of expertise include: executive leadership, strategic planning, business transformation, process improvement, process reengineering, program management, project management, Six Sigma, client experience, customer service, account management, operations management, P&L management, cost savings, revenue generation, customer satisfaction, VOC, employee engagement, VOE, change management, problem solving, budgeting, data analysis, executive presentations, written and verbal communications, financial services industry, payments industry, fintech industry. • VICE PRESIDENT, PROGRAMS, STRATEGY AND CHIEF OF STAFF - led strategy, programs, and strategic initiatives that generated millions in expense reduction and increased revenue. Defined key priority initiatives, milestones, KPI’s and business plans driving double digit revenue and operating income growth. • VICE PRESIDENT, CLIENT EXPERIENCE - developed and executed the Client Experience strategy, listening methodologies, process improvements, culture and communications and led the CX team.• VICE PRESIDENT, BUSINESS EXCELLENCE, SERVICE AND OPERATIONS - demonstrated strategic leadership for Client Service, Account Management, Process Improvement, Project Management, Call Centers, Sales Support, Collections, Strategy and Business Planning and P&L management. Successfully coordinated the annual multi-year strategic planning process and other key business initiatives.• QUALITY LEADER, SIX SIGMA MASTER BLACK BELT - led Six Sigma programs for multiple premier companies. Achieved millions in improvements along with significant increases in customer satisfaction and retention across hundreds of p••••••••@gmail.com83••••••26linkedin.com/in/mark-anghilante

Experience

1. Commercial Enablement, Group Leader

   Western Union

   Sep 2023 — Present · Austin, TX, US

Education

• University of Missouri-Saint Louis

  Bachelor of Science - BS, Business Administration