Mark Ament
Operations // Sales Support Specialist | Sales Support, Customer Assistance
- Role
- Customs Trade Coordinator at FedEx Logistics
- Location
- Sunnyvale, CA, US
- LinkedIn followers
- 500 followers
About Mark Ament
Economist with over 10 years of experience in sales support, customer service and negotiation. Proven expertise in managing localization services and projects for prominent organizations including Mars/Masterfoods, Nike, and the United Nations. Native English and Portuguese speaker, specializing in simultaneous interpretation for high-profile clients like Facebook, Google, FedEx, and LG. Adept at team coordination, training, and project management, with a current focus on studying Artificial Intelligence at Miami Dade College.
Experience
Customs Trade Coordinator
Oct 2025 — Present · Oakland, CA, US
As a Customs Trade Coordinator at FedEx Logistics, I coordinate the end-to-end documentation required for compliant importation of goods into the United States. I classify commodities using tariff codes, SOPs, and regulatory resources, ensuring accurate and timely customs release. My role involves high-volume data entry, processing of import documents, and handling shipments subject to various Participating Government Agencies (PGAs). I manage multiple corporate systems and reference tools, while maintaining detailed records in accordance with federal requirements.
Education
Pontifícia Universidade Católica de São Paulo
English Language Interpreter, Language Interpretation and Translation
2011 — 2012
USP - Universidade de São Paulo
Bachelor's degree, English Language and Literature, General
2009 — 2014
St. Paul's School, São Paulo, SP - Fundação Anglo-Brasileira de Educação e Cultura
Primary and Secondary School, Technical Translation and Interpretation
1976 — 1989
Florida International University
Bachelor of Arts - BA, Economics
Miami Dade College
Associate of Arts - AA
2019 — 2020
Miami Dade College
Certificate, Artificial Intelligence (AI) Practitioner
Skills
- Newsletters
- Subtitling
- Technical Translation
- Website Localization
- Editing
- Manuals
- Internationalization
- Copywriting
- Language Services
- Linguistics
- Conference Interpreting
- English
- Publishing
- Inglês
- Legal Translation
- Spanish
- Teaching English as a Second Language
- Word
- Translation
- Writing
- Microsoft Word
- Public Relations
- Proofreading
- International Trade
- New Media
- Teaching
- Entrepreneurship
- Consecutive Interpretation
- Literary Criticism
- Social Media
- Content Management
- Microsoft Office
- Trados
- Publications
- Copy Editing
- Corporate Communications
- Public Speaking
- Fluent English
- Terminology
- Portuguese
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