Mark Allen
- Role
- District Operations Manager at Primo Brands
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Mark Allen
Accomplished Operations leader with over 20 years of expertise in leading large-scale…
Experience
District Operations Manager
Nov 2023 — Present · Atlanta, GA, US
Oversee a $3M+ P&L, reporting to the Regional Manager, leading 20+ employees supporting 1,500+ customer accounts across logistics, safety, and customer engagement. Logistics & Routing Optimization: Redesigned routing workflows, reducing lead times by 50% while achieving 98% on-time delivery across 5 zones; increased operational efficiency and customer satisfaction by optimizing fleet maintenance protocols. Safety Excellence: Launched a “Safety First” initiative, driving a 60% reduction in incidents YoY through predictive audits and daily huddles; certified PIT operators in compliance with OSHA standards, minimizing operational risks. Cost & Process Efficiency: Optimized fleet maintenance and dispatch protocols, reducing errors by 30% and improving cost-per-stop efficiency by 22%; leveraged internal certification programs, reducing external training costs. Customer Engagement & NPS Growth: Elevated NPS by 20% through a field-level escalation program, empowering staff to resolve issues in real-time; passed a federal FDA inspection at the Birmingham warehouse, ensuring food safety compliance. Route Profitability: Increased route profitability by 15% through cross-sell training and performance-based incentives; enhanced retention and upselling by fostering a customer-centric culture. Workforce Retention & Engagement: Achieved 95% workforce retention, reducing turnover by 35% through revamped hiring processes and onboarding programs; coached 2 team members to earn CDL licenses, creating an internal driver pipeline. Performance Accountability: Introduced live KPI dashboards, achieving 99.5% route accuracy and full SLA compliance; fostered a high-performance culture by implementing regular field audits and operational consistency. Operational Standardization: Partnered with corporate to deploy unified SOPs, ensuring process consistency and scalability across the region; improved team performance and accountability through structured ops playbooks.
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