Mark Ainsworth

Customer Account Manager @Forum Energy Technologies

After developing strong professional affiliations with prominent clients over many successful ROV contract deliveries in the past eight years, I have transitioned into a more strategic and organisational role. I now have exclusive oversight of designated key customer accounts. My responsibilities encompass ensuring the comprehensive success of the relationship between FET and the allocated key clients across all phases of the broader relationship cycle.• Developing a complete account strategy that identifies customer\'s strategic priorities, the external position in the market and internal organization (SWOT), opportunities and gaps for the organisation to address, and key value drivers. • Develop and maintain tactical action plan to support success of customer strategy.• Act as the customer advocate within the organisation to ensure an exceptional customer experience at all touch points, i.e. customer service, engineering, shipping, finance, after sales etc, highlighting any areas of concern and driving resolution within the business.• Preparation of monthly forecasts by Account.• Respond to project RFQs and coordinate the preparation of commercial/technical proposals. • Negotiate sales of complete ROV systems and long term contractual agreements.• Develop and maintain mutually beneficial relationship with the customer, ensuring trust, confidence,openness and transparency across all business transactions.• Attend regular meetings with customers worldwide.• Maintain awareness of market trends, knowledge of the offshore market, key market drivers andcompetitor position.• Maximise the prospects for repeat business by ensuring all client requests are handled swiftly and professionally while maintaining an excellent working relationship with our clients. • Work with and advise the the dedicated internal project teams to ensure that all aspects of the expectations of our key clients are able to be appraised by and acted upon across the wider organisation.