Mark Adams

About Mark Adams

Integrity.Relationship builder with experience communicating issues at an executive level. New-solutions thinker and analysis provider focused on compliance and risk management with experience delivering and implementing enterprise-wide/global technical solutions, product launches and initiatives.

Experience

1. Manager Project Management

   Western Union

   Jan 2016 — Present

   Managed Global Business Risk and Crisis response preparedness as leader within the Crisis Management Working Group, including developing and leading risk response training with Senior Leadership team for Climate and Geopolitical scenarios.• Developed and deployed BCP program to over 650 global Western Union Owned Stores, including over employees including 3 layers of managment.• Managed collection and delivery of Global Risk Register from Regional resources and directed process improvements to transition to online tool for ongoing risk management.• Collaborated with Risk Management team to update risk management framework documentation and response-tracking plans to ensure increased coordination, consistency, and alignment across the company.• Project Managed deployment of One Step Refund capability, globally, to over 200K locations to enable over $500K call-center savings in 2023 in first 6 months of the year.• Global KYC delivery including POS templates, business rules, PEP screening, alignment with 4th AML Directive.

Education

• Ohio University

  B.A., English, Political Science

  1987 — 1991

Skills

• Program Management
• Requirements Analysis
• Vendor Management
• Is-007700.b National Incident Management System (Nims)
• Incident Command System Is-00100.b
• Requirements Gathering
• Agile Methodologies
• Is-00200.b
• Strategic Planning
• Process Improvement
• Leadership
• Business Process
• Analysis
• Business Process Improvement
• Project Management
• Analytical Skills
• Sdlc
• Acams Certified
• System Testing
• Visio