Mark Jarvis

WORK HISTORY

ABOUT MARK JARVIS

I am a Systems Support Manager with exposure to all operational components of developing and maintaining strong relationships with application, technology, and business stakeholders, as well as performing prompt and appropriate escalation of key production environment events and proactively identifying patterns of reoccurring incidents to improve service capabilities. I like overcoming operational challenges and minimizing the firm\'s risk. I have a great deal of knowledge overseeing regular office operations, financial administration, production support, and application launch. My functions include influencing the firm\'s strategic direction, providing technical supervision across systems and applications, and directing teams of up to five individuals, developing application support strategies, cultivating great client connections to ensure customer satisfaction by addressing challenges, and exceeding corporate objectives and targets. In a fast-paced and dynamic environment, I was capable of executing new applications and products, as well as assuring the supply of information technology support to vendors and application developers, and organizing the improvement, repair, and tuning of bespoke programs.I am well-versed in reviewing application change plans, tracking change ticket initiation, approval, and quality process compliance, testing installation methods, proposing minor changes, and assuring change implementation. I\'m well-known for monitoring and assessing processes and procedures, offering recommendations to management, developing strategic plans, and putting those plans into action in order to accomplish profit and performance objectives. Specialties: Operations Management * Training & Development * Quality Improvement * Application Support * Resource Planning * Technical Support * Project ManagementFeel free to reach out to me via my email (m••••••••@gmail.com) or LinkedIn messages.