Marjorie Falières
Customer Success Manager @Pharow
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WORK HISTORY
Customer Success Manager @Pharow
EDUCATION
Lycée Notre Dame de Sion - Evry
Baccalauréat, ES
Emlyon Business School
MSc in Luxury Management and Marketing, Marketing
Université Paris-Est Marne-la-Vallée
Diplôme Universitaire Technologique (DUT), MMI (métier du multimédia et de l'internet)
London College of Fashion, University of the Arts London
A three-month period in partnership with EM Lyon: Visual Merchandising for Fashion, Innovation in Fashion Product Development, Start Your Own Fashion Label, Theoretical and Contemporary Fashion Studies
HETIC
Experte en Ingénierie de la Communication Numérique (niveau I), Grande école
SKILLS
ABOUT MARJORIE FALIÈRES
Customer Success-oriented professional with a strong background in digital project management and international client relationships. I have supported prestigious brands and fast-paced organisations by acting as a trusted partner, coordinating cross-functional teams, and ensuring long-term client satisfaction.Throughout my experience, my role naturally evolved toward Customer Success: onboarding clients, managing day-to-day requests, anticipating needs, resolving issues proactively, and delivering measurable value. I am used to complex environments where service quality, clarity, and reliability are key to client retention.I thrive at the intersection of clients, teams, and strategy, with a strong focus on adoption, performance monitoring, and continuous improvement. Core strengths: Client success - Relationship management - Project coordination - International accounts - Digital & SaaS mindset
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