Marjorie Dugalleix Orofino
Senior Scrum Master Salesforce @Intact
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WORK HISTORY
Senior Scrum Master Salesforce @Intact
Vancouver, BC, CA
Senior Scrum Master for a bilingual, distributed Scrum team delivering enterprise-critical customer and agency solutions. • Led Scrum with Kanban adoption within the department, enabling the team to balance high operational demand with delivery, resulting in 32% WIP reduction, 11% cycle-time reduction, and 11% throughput increase, 13% reduction in work item aging. • Implemented flow metrics and dashboards (JIRA, ActionableAgile) to improve transparency, predictability, and data-driven decision-making. • Planned and coordinated multiple production releases and go-lives, stabilizing production support and achieving a 50% reduction in new defects and 86% faster defect resolution. • Partnered with Product Owners and leadership to strengthen backlog management, stakeholder alignment, and delivery governance, while providing peer coaching to other Scrum Masters.
EDUCATION
HEC Montréal
Bilingual Bachelor in Business Administration, Information Technology and Management
Lund University School of Economics and Management
International exchange semester, Management
ABOUT MARJORIE DUGALLEIX OROFINO
Senior Scrum Master with over 10 years of experience in Information Technology and 6+ years leading Agile delivery for large, complex, and regulated organizations within Insurance, Banking, and Transportation sectors. Proven track record coaching Scrum and Scrum with Kanban teams, improving delivery performance through flow-based metrics, and enabling organizational agility across multiple teams and stakeholders. Known for consistently exceeding performance expectations, driving sustainable change, and operating effectively at both team and enterprise levels—including release planning, production readiness, stakeholder alignment, and Agile maturity enablement. Bilingual (English/French). Certified PSM I, PSM II, PSK I.Expertise:• Agile Coaching, Mentoring & Training • Scrum, Scrum with Kanban, Kanban • Scaled Agile & Multi-Team Delivery • Flow Metrics & Data-Driven Decision Making • Impediment Analysis & Resolution • Stakeholder & Executive Communication • Psychological Safety & Change Management
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