Marjan Ghorbani

About Marjan Ghorbani

Continuous Improvement: Six Sigma, Root Cause Analysis (RCA), Corrective and Preventive Actions (CAPA). • Maintaining open and regular communication channels with suppliers to address issues, provide feedback, and share best practices using Supplier Relationship Management (SRM) tools such as Coupa. • Long-standing experience implementing customer satisfaction processes (CSP), monitoring, and measuring customer satisfaction. • Familiar with data analysis and statistical software/toolboxes (Minitab, MS Excel, and ERP software). • Quality Control: Design Controls, QMS Auditing, Inspection Methods, Statistical Sampling, Gauge R&R, Design Verification & Validation, ISO & ISO 9001, AS9100 NADCAP. • CRM & PM Skills/Tools: Complaints Handling, ISO & ISO Customer Satisfaction. • 5+ years\' experience in 3rd party auditors, ISO 13485, ISO 9001, GMP, QMS audit. • Measuring, Monitoring & Analysis, Client Acquisition Relations & Retention, Enterprise Resource Planning (ERP), Accounting, MS CRM, MS Project, Six Sigma, and PFMEA. • Conducted comprehensive Supplier Quality Assurance, including Supplier Assessments, Supplier Audits, and the Approval Process. Evaluated potential suppliers on capabilities, financial stability, and compliance with industry standards and regulations. • Managed supplier quality, including qualification, performance monitoring, and implementing corrective actions to ensure compliance with standards. • Proven track record in leading quality improvement initiatives and process optimization projects. •Strong leadership skills with the ability to lead multiple projects following the timelines and objectives using project management tools such as MS CRM, and MS Project.

Experience

1. Process Engineer

   Henkel

   May 2022 — Present · Bay Point, CA, US

Education

• University of Tehran

  Master of Science - MS

  2009 — 2012