Mariza Cona
IT Program Manager, Bilingual, IT, Healthcare, Telecommunication, Operations, Digital, QA
- Role
- Information Technology Program Manager Ii at Centene Corporation
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About Mariza Cona
Experienced and detailed oriented IT, Telecommunication and Healthcare professional that manages projects, relationships and delivers solutions to customers in various industries such as Wireless, Operations and Healthcare. A team player with ability to communicate and collaborate at all levels within a fast-paced organization. Innovative problem solver that adapts quickly to new technologies, details and quality. Ability to quickly asses, troubleshoot and simplify complex technical issues with targeted solutions. Bilingual in English and Spanish.AREAS OF EXPERTISE:• Project Management, Implementation, Business Analyst, Quality Assurance, Healthcare (Medicare/Medicaid), Wireless, Digital Communication • Process Improvements, Technical Writing, Functional and Business Requirements Documents• Digital Paperless Delivery Methods (Email & SMS) implementation. Network, Software/System Development Life Cycle (SDLC), Agile, Scrum Master• Customer Service/Support, Operations• Customer Contact Call Centers, Billing, Service Orders, IVR (Interactive Voice Response)• Procurement, Vendor Management, Contract Negotiation• Statement of Work (SOW), Service Level Agreement (SLA), Request for Proposal (RFP)• Human Resource, Training, Step Actions, Onboarding• SharePoint Administrator, Metrics/KPIs• Event Planning, Member Correspondence templates, Data Crosswalk. Marketing methods (Flyers,IVR Blast, Inbox messages,Post Cards, member portal banners and Frequently Asked Questions (FAQ) for agents. Social Media (Facebook, Instagram, Snapchat, Instagram, etc)TECHNICAL SKILLS:Databases: SQL Server, Oracle, Microsoft AccessCertifications: CSM (SCRUM MASTER)Software Programs: Word, Excel, Microsoft Project, Visio, PowerPoint, Outlook, Mac AppleOperating Systems: UNIX, HP, WindowsTools: 2Xoffice CLM/Salesforce, SharePoint, ERP (Enterprise Resource Planning) via Workday & Clarity, EmpCenter, ADP, WebEx, Zoom, CISCO Jabber, SuccessFactors Learning Management System (LMS), Toad, FTP Commander, Exceed, Putty, Mercury Quality Center, Automatic Test System (ATS), Business Intelligence (BI Portal), Social Medias (Facebook, Yelp, Instagram, etc).Healthcare Billing Systems: Xcelys, Oracle Financials, AR2Cash, Data Warehouse, Member Portal, RRDS Database, Communication Search Engine (CSE).Telecommunication Network/Platforms: Roaming, SMS, Network, Messaging, EDI, SS7, Diameter, IPX, GRX, LTE (2G/3G/4G), IP, VPN.
Experience
Information Technology Program Manager Ii
Jan 2022 — Present · Tampa, FL, US
Education
Tampa College
BS, Management
Tampa College
Associate’s Degree, Business
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