Mariyam Qadir
Building mDSP 🚀 Associate Director-Client Success @ Affle | IIMK
- Role
- Associate Director - Client Success at mDSP
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Mariyam Qadir
As an experienced Customer Success manager, my core proficiency lies in developing and implementing strategic product plans that drive successful enterprise/premium accounts outcomes. I specialize in identifying and addressing clients\' key pain points through value-driven product solutions. I\'m passionate about working closely with clients to understand their unique needs and challenges, and establishing solid relationships with key stakeholders across the business. In my most recent role, I analyzed customer queries and issues to identify, prioritize, and provide solutions for the most urgent and recurring problems. I have also created products for support automation, issue self-debugging, and identified the most common issues being faced by customers to develop the right solutions for them. With experience in synthesizing and driving product inputs from interactions with customers, CX stakeholders, and competitive insights, I am skilled in building and managing actionable product roadmaps.I have a certification in Product and Brand Management from IIM Kashipur, an MBA in Marketing from Jamia Millia Islamia, and a Bachelor\'s in Technology. I also possess a strong understanding of B2B SaaS products, software technologies, SDKs, APIs, computer networks, and App Attribution. With effective prioritization skills, the ability to juggle several initiatives, and shift priorities as needed, I can ensure alignment on the roadmap, prioritization, product delivery, and internal/external adoption.My inquisitive approach to problem-solving and commitment to maintaining high levels of engagement and communication enables me to optimize the product setup for maximum user adoption, retention, and expansion. I am a positive, ambitious, and self-motivated professional, constantly striving to deliver innovative product solutions that exceed customer expectations and drive business growth.
Experience
Associate Director - Client Success
Jun 2023 — Present · Bengaluru, IN
Education
Indian Institute of Management Kashipur
Product & Brand Management
2022 — 2023
Bishop Conrad Senior Secondary School
Intermediate, Physics, Chemistry, Mathematics with Computer Science (C++)
2012
Mangalayatan University, Aligarh
Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering
2012 — 2016
Jamia Millia Islamia
Master of Business Administration - MBA, Marketing
2016 — 2018
Skills
- Leadership
- Microsoft Office
- Research
- Public Speaking
- English Literature
- Public Relations
- Team Work
- Management
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